Refund & Return Policy

Last updated: September 24, 2026

At Ivintra™, we want you to receive your order in excellent condition. Please review our return and refund policy before purchasing.

Returns for Change of Mind

Due to the nature of our products and our fulfillment arrangements, we do not accept returns or exchanges for change of mind, personal preference, or selecting a pillow that does not meet your individual comfort preferences.

Please review the product description and specifications before placing your order.

This policy does not affect your rights if an item arrives damaged, defective, incorrect, or is not delivered, or any rights you may have under applicable law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at ivintra.sf@gmail.com.

We recommend contacting us within 7 days of delivery so we can investigate the issue promptly and submit any necessary supplier claim. Please include your order number, a description of the issue, and clear photos or a video showing the problem, if available.

We will review the issue and arrange an appropriate remedy, which may include a replacement or refund. Any rights you have under applicable law are not limited by the recommended reporting period.

Please do not send an item back without contacting us first. If a return is necessary for an approved claim, we will provide instructions.

Orders That Have Not Arrived

If your order has not arrived by the estimated delivery date, please contact us at ivintra.sf@gmail.com with your order number.

We will investigate the shipment and work with our fulfillment provider to resolve the issue. If your order cannot be delivered, we will arrange a replacement or refund as appropriate.

Order Cancellations and Shipping Delays

If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before an order enters fulfillment, but we cannot guarantee cancellation once processing or shipment has begun.

If we cannot ship your order within the stated shipping timeframe, we will contact you about the delay and provide the option to agree to a revised shipment date or cancel for a refund, as required by applicable law.

Refunds

Once a refund is approved, it will be issued to your original payment method. The time it takes to appear in your account depends on your payment provider.

When a full refund is required because we cannot fulfill or ship your order, we will refund the applicable order charges, including shipping charges where required by law.

Contact Us

If you have questions about an order, return or refund, contact us at:

Ivintra™
Email: ivintra.sf@gmail.com

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.