Shipping Policy

Last updated: September 28, 2026

Thank you for shopping with Ivintra™. We want you to know what to expect after placing your order.

Order Processing

Orders are typically processed and shipped within 2–5 business days after your order is confirmed.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from delivery time. The 2–5 business-day timeframe refers to preparing and dispatching your order, not the time it takes to arrive at your address.

Shipping and Delivery

Our Ivintra™ Cervical Support Pillow ships from within the United States.

Delivery times depend on your location, the shipping carrier and any delays that occur during transit. Available shipping options and charges, if applicable, are displayed at checkout before you place your order.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take some time to appear after the carrier receives your package.

Shipping Delays

While we work to ship orders within the stated processing timeframe, occasional delays may occur.

If we cannot ship your order within the promised timeframe, we will contact you with an update and provide the option to agree to a revised shipping date or cancel your unshipped order for a prompt refund, as required by applicable law.

Incorrect Shipping Information

Please ensure your shipping address is accurate and complete before placing your order.

If you notice an error, contact us as soon as possible at ivintra.sf@gmail.com with your order number and the correct information. We will try to update your address before your order ships, but changes cannot be guaranteed once fulfillment has begun.

Lost or Undelivered Packages

If your tracking shows that your package has not arrived or appears to be lost, please contact us at ivintra.sf@gmail.com with your order number.

We will investigate the shipment and work with our fulfillment provider or shipping carrier to resolve the issue. If your order cannot be delivered, we will arrange an appropriate replacement or refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as possible. Include your order number, a description of the issue and photos of the item and packaging, if available.

For more information about returns and refunds, please review our Refund & Return Policy.

Contact Us

For shipping questions or assistance with your order, contact:

Ivintra™
Email: ivintra.sf@gmail.com