Return & Refund Policy

Last updated: September 28, 2026

Thank you for shopping with Ivintra™. Please review our return and refund policy before placing your order.

Change-of-Mind Returns

All Ivintra™ pillow purchases are final sale for change-of-mind purposes. We do not accept returns or exchanges because of personal preference, a change of mind, or dissatisfaction with the feel or firmness of the pillow.

We encourage you to review the product description, images and specifications before ordering.

This policy does not limit any rights you may have under applicable law if your order arrives damaged, defective or incorrect, or is not delivered.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or different from what you purchased, please contact us as soon as possible at ivintra.sf@gmail.com.

To help us resolve the issue promptly, we recommend contacting us within 7 days of delivery and providing:

• Your order number

• A description of the issue

• Clear photos or a video of the item and packaging, if available

We will review your claim and arrange an appropriate resolution, which may include a replacement or refund.

The recommended reporting period does not limit any rights or remedies available to you under applicable law.

Please do not send an item back without contacting us first. If a return is necessary for an approved claim, we will provide instructions and cover any required return shipping costs.

Lost or Undelivered Orders

If your order has not arrived by its estimated delivery date, please contact us at ivintra.sf@gmail.com.

We will investigate the shipment and work with the carrier or fulfillment provider to resolve the issue. If your order cannot be delivered, we will arrange a replacement or refund as appropriate.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests before your order enters fulfillment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If we cannot ship your order within the promised timeframe, we will notify you and provide the option to agree to a revised shipping date or cancel for a prompt refund, as required by applicable law.

Approved Refunds

Approved refunds will be issued to your original payment method. Once processed, the time it takes for the funds to appear in your account depends on your bank or payment provider.

If your entire order is cancelled because we cannot fulfill it, we will refund the applicable order charges, including shipping charges where required by law.

Contact Us

If you have questions or need help with an order, please contact:

Ivintra™
Email: ivintra.sf@gmail.com

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited.